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Listings, ad slots, corrections, takedowns — one inbox, one team. We answer within one business day.
The route we archive, so use it for anything with money or legal weight attached: invoices, takedowns, corrections. If something looks wrong on a listing, attach a screenshot.
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Fastest for a quick question about a slot or a listing. No ticket, no hold music.
We are on UTC+8. If a reply looks slow overnight in your time zone, it is usually just the clock, not silence.
Buying a slot?
Prices are published; there is no haggling form.Slots are $49 a month, one per category. Payment goes through a PayPal invoice from hi@isoulchat.com — ask and we send it the same day.
Prefer not to wait for an email? Pick a placement and pay by PayPal transfer on the checkout page, then paste the transaction ID. A person still verifies every payment before the slot goes live, usually within one business day.